Business
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE). Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes https://remarkableresults.biz/?s=nalu (HERE.) Keith Perkins serves the industry in various capacities, including; machine shop experience as a cylinder head machinist, cylinder block machinist, lead engine assembler, and engine performance tuner. Outside of the Machine shop, he has been a diagnostician at independent shops, contract trainer for independent shops and parts suppliers, a General Manager of a parts store and he has supported over 200 shops as a Nissan/Infiniti technical information specialist. Keith is a member of the Trained By Techs group and currently serves as diagnostician, programming and security specialist for Christian Brothers Automotive, he also operates a diagnostic, programming and security training company (L1 Automotive Diagnostics and Programming). Keith holds 14 ASE certifications, and also serves as a “Subject Matter Expert” for the ASE A1 test. Keith has a passion for supporting professionalism in our industry, as part of that he pushes young and seasoned techs to get ASE certified. Keith says out of all his certifications and accomplishments he is most proud of his “Value of Life Award” he received for successful life-saving efforts on a civilian while in the line of duty during his hiatus from the automotive industry with the Colorado Department of Corrections. Listen to Keith's previous episode https://remarkableresults.biz/remarkable-results-radio-podcast/e375/ (HERE) Key Talking Points Scan toolsCapability aspect- leads to stronger marketing and sales with the added capability to have a full-service repair Cost per use- tools being used daily vs tools purchased with intent on ‘attacking’ certain market/getting a reputation that can get it done (accepting collision jobs, need factory tools) Buying tools- who should buy them? The owner or technician? When the owner buys the tools they are essentially giving their employees a raise and allows access for every employee to use. The owner needs to invest in shop equipment that their employees need to have to generate profit Technician retention when an owner buys tools The owner must include tools on their insurance policy Training- most shops are underusing their toolsResearch and also read the service information because there is a learning curve with each one Consider doing once a week training with everyone involved Specialization- car lines vs certain specialized technicians Thanks to Matt Fanslow, Keith Perkins and Bill Nalu for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page,...