Business
Originally hailing from Cleveland, Ohio, Bob Rosing is a global mobility veteran with over 30 years’ experience in the relocation and real estate industries. In 2007 Bob started with Dwellworks, a global provider of services to the mobility industry. Today, Dwellworks has 250+ employees located in 12 centers around the globe providing services ranging from destination services to property management and intercultural support.In this interview Adam and Bob discuss the importance of hiring and retaining staff when it comes to maintaining consistency throughout multiple markets and countries. The conversation then moves on to the power of AI and data analytics in improving service delivery. Bob reveals how Dwellworks uses tools for capturing data to shorten delivery periods and allow teams to focus on personalizing the service delivery to each individual assignee. Finally, Bob suggests that when it comes to value creation, being respectful of a customer’s time and being proactive in sharing information with the employe as the keys to success.