Business
On today’s episode we are joined by Dr Gavriel Schneider: https://www.linkedin.com/in/dr-gav-schneider/ , CEO at Risk 2 Solution Group and Program Director at ACU and Joe Saunders: https://www.linkedin.com/in/joesaundersau/ , Occupational Violence Specialist and State Manager at Risk 2 Solution Group.The Australian Research Centre recently undertook Australia’s largest ever multi-sector study into occupational violence and aggression of which Risk 2 Solution supported ( http://asrc.com.au/ova/ ). We talk about some of the customer behaviours we have seen over the last 8-10 weeks, and how violent behaviour affects our retail staff and also talk about processes that can be implemented to ensure the mental health and safety of our retail teams are paramount to an organisation.Some of the statistics from the Report :Over 90% of respondents had experienced aggression or violence in their workplace with over 36% reporting they experience it at least five times a yearWhile only 32% of respondents reported a physical injury as a result of violence or aggression in the workplace, more than 76% noted an emotional/psychological injury54% of respondents reported having received no training in the management of violence or aggressionViolence and aggression is accepted as either “normal” or a “regular part of the job” by more than ½ of the respondents.Joe Saunders also hostsManaging Violence Podcast: https://anchor.fm/managingviolencePresilience Podcast: https://player.whooshkaa.com/shows/presilience-podcastFor the OVA implementation checklist and guidance, please email Joe at joe.s@risk2solution.comNicole Smith: https://www.linkedin.com/in/nicole-smith-83ba7255/Manu Prasanna: https://www.linkedin.com/in/manu-prasanna-venkatesan-722274155/https://www.profitprotection.co/our-steering-committeeDisclaimer: This recording (Podcast) has been prepared and made available by Checkpoint Systems (Aust/NZ) Pty Ltd (Checkpoint), in collaboration with the members of the Profit Protection Future Forum. The information, opinions, and recommendations presented in this Podcast are for general information only. Checkpoint makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. This Podcast should not be considered professional advice and Checkpoint does not accept any liability for any loss arising from the use of or reliance on the information. Unless specifically stated otherwise, Checkpoint does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Any expressions of opinions reflect the views of the speakers and are not necessarily those of Checkpoint, and are subject to change without notice.Checkpoint makes no warranty that this Podcast, or the server that makes it available, is free of viruses.