This podcast looks at how service providers can put together the right mix of self-service capabilities, design for a fully functional web self-service portal to satisfy today's increasingly connected lifestyle

Amdocs Interactive: Open and Interact June 2009

Your Web Portal Is A Customer Experience Centre

This short series of podcasts looks at the challenges service providers face as customers demand an increasingly connected lifestyle. Amdocs Interactive's Brian Shepherd and Mike Couture explore ways to meet their expectations for personalised and context relevant information.

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Amdocs Interactive: Open and Interact June 2009