Business problem solving and improvement - for iPod/iPhone
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About
This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches.
COSi: Introducing the 'LEAN' approach
The LEAN approach to business at a small cosmetics firm.
Scottish Power: Introducing Six Sigma
A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electri...
Scottish Power: Applying Six Sigma
A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.
Scottish Power: Auditing and initiating projects
A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process.