Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty
Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to ...
CCW Digital: A Customer Service Online Platform
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Examining the relationship between your company and your customer.
Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss...
Ep. 157: Leveraging Customer Insights For Exceptional CX
Customer relationships in retail banking are ultimately predicated on trust, but achieving this level of authority isn’t easy, as we continue to see c...
Ep. 156: Building Customer Trust Through Personalized Banking Experiences
Convenient digital experiences have become table stakes in the hypercompetitive world of retail banking. True brand differentiation -- and lasting cus...
Ep. 155: Why Digital CX Platforms Matter Now More Than Ever
Over time banks have built a unique blend of technologies, processes, and culture to address customer requirements. One of the challenges retail banks...
Ep. 154: The Difference Between Remote Work and Work-From-Home
Is remote work really the future, or will there be more of a hybrid policy? Will companies offer remote work as a perk to senior level employees only,...
Ep. 153: How Vaccine Management is Transforming Healthcare (and Customer Service)
On this special episode sponsored by ServiceNow, CCW Digital's lead analysts Brian Cantor and Matt Wujciak sit down with Mike Luessi, ServiceNow's GM ...
Ep. 152: Loris CEO on Building Better Customer Conversations and Employee Training with AI
Join a high-level conversation with CCW Digital Analyst, Matt Wujciak and Loris CEO, Etie Hertz as Etie covers the future of customer service, agent/e...
Ep. 151: Mastercard CMO Covers the Biggest Challenges and Opportunities in Marketing Today
Mastercard Chief Marketing Officer, Raja Rajamannar has been recognized by Business Insider as the top 25 Most Innovative CMOs in the World, and Forbe...
Ep. 150: Bestselling Author, Consultant, and Behaviorist Michael Levitt On Avoiding Burnout
Michael Levitt is a Fortune 500 consultant, #1 bestselling author, and host of the Breakfast Leadership Show, a top 200 podcast on iTunes. He is a 2x ...