Parul Bhandari & Brian Study on customer success during the Covid-19 crisis and beyond
In this episode, we're sharing a conversation between Parul and Brian as we talked about a wide array of topics in customer success and how it's playi...
Chicago Customer Success Podcast
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About
We believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast. We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.
Aana Leech & Theresa Gaarde from Popular Pays
Aana Leech and Theresa Gaarde from Popular Pays join us to talk about how their Success and Sales teams work in tandem to create a better customer exp...
Priya Devineni on Continued Learning
Priya Devineni talks about how important continued learning is to CS professionals and how you can better leverage that into your career growth.
Will McNeil on Hiring and Job Hunting
Will McNeil joins us to talk resumes, cover letters, diversity, and more!
Stef Caldwell on At-Risk Strategies
Stef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple questi...
Jon Byrd on Sales Skills in CS
Jon Byrd joins us to talk sales skills in CS, how you can develop these skills, and more on this episode!
Annie Geile on talking product with customers - July, 2019
Annie Geile joins us to talk about communicating change, organizing feedback, and more!
Donata Kalnenaite on Talking Product (Bonus episode)
Donata Kalnenaite joins us to talk about talking product with customers, offers tactical tips for getting feedback, and how to best approach customers...
Laura Arnault on burnout, PTO, OOO, and longer term leaves - June, 2019
Laura Arnault joins us to talk about burnout, how there's more to being out of office than PTO and maternity leave, and more!
Bliss Billingsley on Engaging and Re-Engaging Customers - May 2019
Bliss Billingsley joins us to talk about defining engagement from your customers, coaching through the ghosting, and more!