Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000
Guest: Pete Blackshaw, VP of Strategic Services, Nielsen Online Pete Blackshaw is Executive VP of Strategic Services, Nielsen Online, interactive mark...
Cincom Contact Center Insights
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Best Practices in Customer Service. Sharing strategies and techniques top organizations utilize to deliver outstanding customer experiences.
Operation Impact: Addressing the daily struggles of the frontline manager
Guest: Bob Furniss - speaker, author and highly regarded consultant. Bob Furniss is part of an elite group of independent consultants who is certified...
Trent Fulcher speaks on Customer Experience and the Contact Center
Guest: Trent Fulcher, Program Director, Cincom Customer Experience Solutions Today Trent Fulcher spoke at Vanguard’s contact centre conference in Rome...
How to Hire Better Call Center Agents - Every Time!
Guest: David Filwood, Founder & Principal Consultant with TeleSoft Systems While almost everyone can use a telephone, not everyone is cut out to work ...
What to Measure When You’re an Analytical Newbie
Guest: Sheila Wilson, Contact Center Consultant At this week’s ICCM (The International Contact Center Management) Summit in Orlando, Sheila presented ...
Go Green with Remote Agents and Virtual Contact Centers
Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom. Louis Columbus was recently a panelist at the Green Technology...
This Call May NOT be Recorded! Are You Breaking the Law?
Guest: Rick Daley, EVP Business Development, CallCopy, Inc. CallCopy ( www.callcopy.com ) is one of the fastest growing companies in the call recordin...
Frost and Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers
Guest: Michael DeSalles, Strategic Analyst, Frost & Sullivan Frost & Sullivan has just published a new whitepaper, “THE HOSTED MODEL: Why It’s Revolut...
How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre
Guest: Trent Fulcher, Cincom Program Director for Customer Experience Management Trent Fulcher recently delivered a webcast on "How to Create, Manage ...
Is a Hosted Contact Center right for you?
Based on the Cincom white paper, "The Hosted Model: Simplifying Contact Center and Agent Desktop Solutions" - available at www.cincom.com/hosted This ...