Contact_Center_Insights

Contact_Center_Insights

Nancy Munro

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In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives...Read More
Episodes (20)
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Teaching Vendors How to L...

03 Feb 2020 | 27 mins 17 secs

Teaching Vendors How...

03 Feb 2020 | 27 mins 17 secs

Making the Transition to ...

25 Nov 2019 | 31 mins 03 secs

Making the Transitio...

25 Nov 2019 | 31 mins 03 secs

A holistic view of contac...

21 Nov 2019 | 30 mins 37 secs

A holistic view of c...

21 Nov 2019 | 30 mins 37 secs

Benefits of Using Visuali...

17 Oct 2019 | 29 mins 41 secs

Benefits of Using Vi...

17 Oct 2019 | 29 mins 41 secs

Building Work From Home T...

25 Jul 2019 | 32 mins 02 secs

Building Work From H...

25 Jul 2019 | 32 mins 02 secs

How to Use Maturity Model...

25 Jul 2019 | 29 mins 59 secs

How to Use Maturity ...

25 Jul 2019 | 29 mins 59 secs

Top Technologies Contact ...

17 Jul 2019 | 31 mins 25 secs

Top Technologies Con...

17 Jul 2019 | 31 mins 25 secs

How to Hire and Retain Yo...

03 Jul 2019 | 29 mins 20 secs

How to Hire and Reta...

03 Jul 2019 | 29 mins 20 secs

Your CX Personality - Fin...

07 Apr 2019 | 30 mins 03 secs

Your CX Personality ...

07 Apr 2019 | 30 mins 03 secs

Transforming tech support...

14 Feb 2019 | 27 mins 53 secs

Transforming tech su...

14 Feb 2019 | 27 mins 53 secs

Setting up a Social Suppo...

17 Jan 2019 | 31 mins 58 secs

Setting up a Social ...

17 Jan 2019 | 31 mins 58 secs

The Disconnection Between...

17 Jan 2019 | 29 mins 15 secs

The Disconnection Be...

17 Jan 2019 | 29 mins 15 secs

Setting up a Social Custo...

25 Nov 2018 | 31 mins 58 secs

Setting up a Social ...

25 Nov 2018 | 31 mins 58 secs

How Who You Hire Impacts ...

21 Nov 2018 | 30 mins 34 secs

How Who You Hire Imp...

21 Nov 2018 | 30 mins 34 secs

Messaging vs. Chat for Co...

16 Nov 2018 | 30 mins 44 secs

Messaging vs. Chat f...

16 Nov 2018 | 30 mins 44 secs