In a recently published article, Deborah Tannen described the concept of “cooperative overlapping”. In the article, she explains how she coined the ph...
Deborah Tannen's work on the mechanics of conversation
Deborah Tannen describes herself as a linguist who studies the mechanics of conversation. Her studies, articles, and books cover a wide range of poten...
Cindy Radu on the underappreciated opportunities of trusts
Cindy Radu brings a background in law and accounting to her work with legacy families. In particular, her deep expertise with trusts enables Cindy to ...
Benefits of the doubt
The phrase “giving someone the benefit of the doubt” suggests only one benefit, bestowed by one person upon another, when trustworthiness is accepted,...
Managing availability bias
Availability bias, also known as the availability heuristic, is the idea that we tend to value -- overweight even -- information that comes to mind q...
Richard Lutringer on mediation within litigation
Richard has extensive experience in mediation within the context of litigation: by court rule, a judge’s order or suggestion, or on the parties’ own i...
Understanding positions and interests
In conflict, the distinction between positions – what we say we must have – and interests – the motivations behind those statements -- is critically i...
Stuck between a rock and a hard place
It’s a popular expression, but not a helpful one when applied to interpersonal conflict. The phrased overgeneralizes. It can oversimplify how many “s...
Nance Schick on lessons from ethno-religious mediation
Nance described her journey to her work as a conflict resolution specialist, including experience in human resources, professionally and personally, l...
The many meanings of silence
Silence, in the context of conflict, can have many meanings. When someone stops communicating, the other person or other people must guess what it mea...