Episode 19: The role of “learning” in creating distinction…
You cannot move from where you are now to where you want to be with only the information that you currently possess. In today’s program, Scott McKain...
Create Distinction!
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About
What do you do when "great" isn't good enough to grow your career or business? How do you stand out and move up in today's world? Join bestselling author (book named by 30 newspapers as one of "Ten Best Business Books" of the year) and Hall of Fame professional speaker Scott McKain to discover what it takes to create distinction in your career, business, and life!
Episode 18: Differentiating the customer experience…
If the experience that you deliver to your customers is identical to the one the competition is creating, it becomes impossible for you to be perceive...
Episode 17: More on changing your habits to succeed and create distinction…
“Motivational speakers” have said for years it takes 30 days to change a habit — however, research clearly demonstrates they are WRONG. On this progr...
Episode 44: Dealing with being insanely busy…
Our friend, Victoria Labalme (http://VictoriaLabalme.com) has a great phrase — she calls it, “Crazy, Busy, Nuts.” Know the feeling? You can’t create ...
Episode 43: Penguins in the lobby? No problem!
On a trip to Hawaii, Scott McKain was reading an article in USAToday about Ritz Carlton (in which he was extensively quoted), with a penguin sitting b...
Episode 42: Are you burying your distinctive point?
Looking at competitive websites, Scott McKain noticed they all said the same thing — yet, one had a very distinctive fact buried deep in the copy. Ar...
Episode 41: The fine line of leadership
Often when we examine the “positive” attributes of leadership versus “negative” approaches of bad bosses, we fail to recognize that “fine line” that s...
Episode 40: Dealing with a bad boss
Probably at one time or another, we’ve all had to deal with a boss that was difficult and demanding. But, what if that boss crosses the line and beco...
Episode 39: Distinction lessons from Bryan Cranston
Whether he’s playing a meth dealer, former President, or goofball dad, actor Bryan Cranston’s career teaches two important lessons about distinction: ...
Episode 38: The critical importance of the first impression
From a waiter on Valentine’s Day to a cab driver, first impressions set the tone of the customer experience — and, whether you know it or not, critica...