Make the Most of Your Time
In his poem “If” Rudyard Kipling closes with the line, “If you can fill the unforgiving minute with sixty seconds worth of distance run, yours is the ...
Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
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Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
How To Deal With Bad Comments From Former Employees
Today Jody and I are answering a question submitted by Melanie Maximus. Melanie asks, “How do you handle negatives posts online or comments in person ...
Don’t Be Good When You Can Be Great
Today Jody and I are talking about what it takes to create a great experience. I have visited restaurants where the food was good, but the waiter was ...
Don’t Argue with a Customer
Today, Jody brought up an interesting story I had illuded to when we first started this podcast. In the 1970s, I ran a restaurant in the Fairfield Inn...
Can Culture Compete with Compensation?
In today’s corporate landscape, it is hard to fill jobs. Many leaders ask how to make their companies a desirable place to work, especially if you don...
Reintroducing Staff to the Office
Today Jody and I are covering a topic that is relevant to many companies. What do you do when you are reintroducing staff back into the office? So man...
Empowering Employees to Make Decisions
Today I am taking a listener question: As a manager, how do you set professional boundaries between you and employees but still be there for them and ...
How to Be a Better Listener
One of the most underrated skills a leader must have is the ability to listen. Even if it is one of the five senses, it takes intentionality and culti...
Discussing Nurses and Healthcare
Catie Harris, the founder of Nursepreneurs, joins Creating Disney Magic to talk about nurses and healthcare. Hospitals can be a tough environment for...
Service is a Superpower
Today, Louie Gravance, author of Service is a Superpower, is joining me on my final podcast recording in Colorado. As many people are currently encoun...