Customer Support Leaders

Charlotte Ward

Customer Support Leaders have often been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you ...Read More

Customer Support Leaders have often been there, on the front line with customers. They und...Read More

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Episodes (55)

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53: Panel: Handling layof...

03 Apr 2020 | 54 mins 29 secs

53: Panel: Handling ...

03 Apr 2020 | 54 mins 29 secs

52: Panel: Corona-crisis ...

27 Mar 2020 | 01 hr 06 mins 15 secs

52: Panel: Corona-cr...

27 Mar 2020 | 01 hr 06 mins 15 secs

51: Panel: Women Leaders ...

20 Mar 2020 | 01 hr 07 mins 32 secs

51: Panel: Women Lea...

20 Mar 2020 | 01 hr 07 mins 32 secs

Upcoming Specials

16 Mar 2020 | 02 mins 52 secs

Upcoming Specials

16 Mar 2020 | 02 mins 52 secs

50: Hiring in Support wit...

13 Mar 2020 | 06 mins 59 secs

50: Hiring in Suppor...

13 Mar 2020 | 06 mins 59 secs

49: Hiring in Support wit...

12 Mar 2020 | 06 mins 59 secs

49: Hiring in Suppor...

12 Mar 2020 | 06 mins 59 secs

48: Hiring in Support wit...

11 Mar 2020 | 06 mins 59 secs

48: Hiring in Suppor...

11 Mar 2020 | 06 mins 59 secs

47: Hiring in Support wit...

10 Mar 2020 | 06 mins 45 secs

47: Hiring in Suppor...

10 Mar 2020 | 06 mins 45 secs

46: Hiring in Support wit...

09 Mar 2020 | 08 mins 58 secs

46: Hiring in Suppor...

09 Mar 2020 | 08 mins 58 secs

45: Careers in Support wi...

06 Mar 2020 | 06 mins 57 secs

45: Careers in Suppo...

06 Mar 2020 | 06 mins 57 secs

44: Careers in Support wi...

05 Mar 2020 | 06 mins 59 secs

44: Careers in Suppo...

05 Mar 2020 | 06 mins 59 secs

43: Careers in Support wi...

04 Mar 2020 | 06 mins 23 secs

43: Careers in Suppo...

04 Mar 2020 | 06 mins 23 secs

42: Careers in Support wi...

03 Mar 2020 | 06 mins 54 secs

42: Careers in Suppo...

03 Mar 2020 | 06 mins 54 secs

41: Careers in Support wi...

02 Mar 2020 | 06 mins 59 secs

41: Careers in Suppo...

02 Mar 2020 | 06 mins 59 secs

40: Looking Beyond the Nu...

28 Feb 2020 | 06 mins 59 secs

40: Looking Beyond t...

28 Feb 2020 | 06 mins 59 secs

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