Customer Support Leaders

Customer Support Leaders

Charlotte Ward

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Customer Support Leaders have often been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you ...
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Customer Support Leaders have often been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you ...
Read More
Episodes (190)
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176: You’re the Host with...

26 Feb 2021 | 26 mins 15 secs

176: You’re the Host...

26 Feb 2021 | 26 mins 15 secs

175: Fireside with Tadas ...

19 Feb 2021 | 35 mins 31 secs

175: Fireside with T...

19 Feb 2021 | 35 mins 31 secs

174: You’re the Host with...

12 Feb 2021 | 28 mins 37 secs

174: You’re the Host...

12 Feb 2021 | 28 mins 37 secs

173: Fireside with Craig ...

05 Feb 2021 | 22 mins 20 secs

173: Fireside with C...

05 Feb 2021 | 22 mins 20 secs

172: You’re the Host with...

29 Jan 2021 | 24 mins 40 secs

172: You’re the Host...

29 Jan 2021 | 24 mins 40 secs

171: Fireside with Sandra...

22 Jan 2021 | 25 mins 20 secs

171: Fireside with S...

22 Jan 2021 | 25 mins 20 secs

170: Slack Support with M...

15 Jan 2021 | 19 mins 26 secs

170: Slack Support w...

15 Jan 2021 | 19 mins 26 secs

169: Slack Support with C...

14 Jan 2021 | 17 mins 36 secs

169: Slack Support w...

14 Jan 2021 | 17 mins 36 secs

168: Slack Support with S...

13 Jan 2021 | 12 mins 33 secs

168: Slack Support w...

13 Jan 2021 | 12 mins 33 secs

167: Slack Support with F...

12 Jan 2021 | 15 mins 24 secs

167: Slack Support w...

12 Jan 2021 | 15 mins 24 secs

166: Slack Support with V...

11 Jan 2021 | 15 mins 37 secs

166: Slack Support w...

11 Jan 2021 | 15 mins 37 secs

2021 Kickoff

04 Jan 2021 | 02 mins 55 secs

2021 Kickoff

04 Jan 2021 | 02 mins 55 secs

165: Year in Review: Can’...

01 Jan 2021 | 16 mins 16 secs

165: Year in Review:...

01 Jan 2021 | 16 mins 16 secs

164: Year in Review: Succ...

31 Dec 2020 | 11 mins 37 secs

164: Year in Review:...

31 Dec 2020 | 11 mins 37 secs

163: Year in Review: Look...

30 Dec 2020 | 14 mins 21 secs

163: Year in Review:...

30 Dec 2020 | 14 mins 21 secs