Customer Support Leaders

Charlotte Ward

Customer Support Leaders have often been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you ...Read More

Customer Support Leaders have often been there, on the front line with customers. They und...Read More

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Episodes (115)

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104: Fireside with Simone...

31 Jul 2020 | 36 mins 23 secs

104: Fireside with S...

31 Jul 2020 | 36 mins 23 secs

103: Panel: Managing Chan...

24 Jul 2020 | 58 mins 24 secs

103: Panel: Managing...

24 Jul 2020 | 58 mins 24 secs

102: Fireside with Ash Rh...

17 Jul 2020 | 24 mins 19 secs

102: Fireside with A...

17 Jul 2020 | 24 mins 19 secs

101: Panel: Return to Nor...

09 Jul 2020 | 01 hr 02 mins 19 secs

101: Panel: Return t...

09 Jul 2020 | 01 hr 02 mins 19 secs

A Small Announcement

06 Jul 2020 | 01 min 39 secs

A Small Announcement

06 Jul 2020 | 01 min 39 secs

100: Process Improvement ...

03 Jul 2020 | 07 mins

100: Process Improve...

03 Jul 2020 | 07 mins

99: Process Improvement w...

02 Jul 2020 | 06 mins 59 secs

99: Process Improvem...

02 Jul 2020 | 06 mins 59 secs

98: Process Improvement w...

01 Jul 2020 | 06 mins 59 secs

98: Process Improvem...

01 Jul 2020 | 06 mins 59 secs

97: Process Improvement w...

30 Jun 2020 | 07 mins

97: Process Improvem...

30 Jun 2020 | 07 mins

96: Process Improvement w...

29 Jun 2020 | 07 mins

96: Process Improvem...

29 Jun 2020 | 07 mins

Bonus - A Little Look Bac...

22 Jun 2020 | 11 mins 01 sec

Bonus - A Little Loo...

22 Jun 2020 | 11 mins 01 sec

95: First 30 Days with Gr...

19 Jun 2020 | 06 mins 54 secs

95: First 30 Days wi...

19 Jun 2020 | 06 mins 54 secs

94: First 30 Days with Al...

18 Jun 2020 | 06 mins 59 secs

94: First 30 Days wi...

18 Jun 2020 | 06 mins 59 secs

93: First 30 Days with Na...

17 Jun 2020 | 06 mins 59 secs

93: First 30 Days wi...

17 Jun 2020 | 06 mins 59 secs

92: First 30 Days with La...

16 Jun 2020 | 06 mins 59 secs

92: First 30 Days wi...

16 Jun 2020 | 06 mins 59 secs

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