Customer Support Leaders

Charlotte Ward

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Customer Support Leaders have often been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you ...Read More

Customer Support Leaders have often been there, on the front line with customers. They und...Read More

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Episodes (161)

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148: Fireside with Greg S...

27 Nov 2020 | 22 mins 59 secs

148: Fireside with G...

27 Nov 2020 | 22 mins 59 secs

147: Fireside with Kaylin...

20 Nov 2020 | 24 mins 22 secs

147: Fireside with K...

20 Nov 2020 | 24 mins 22 secs

146: Fireside with Tue Sø...

13 Nov 2020 | 21 mins 26 secs

146: Fireside with T...

13 Nov 2020 | 21 mins 26 secs

Announcing the Firesides

09 Nov 2020 | 02 mins 01 sec

Announcing the Fires...

09 Nov 2020 | 02 mins 01 sec

145: Diversity and Inclus...

06 Nov 2020 | 12 mins 30 secs

145: Diversity and I...

06 Nov 2020 | 12 mins 30 secs

144: Diversity and Inclus...

05 Nov 2020 | 14 mins 24 secs

144: Diversity and I...

05 Nov 2020 | 14 mins 24 secs

143: Diversity and Inclus...

04 Nov 2020 | 10 mins 36 secs

143: Diversity and I...

04 Nov 2020 | 10 mins 36 secs

142: Diversity and Inclus...

03 Nov 2020 | 16 mins 04 secs

142: Diversity and I...

03 Nov 2020 | 16 mins 04 secs

141: Diversity and Inclus...

02 Nov 2020 | 09 mins 55 secs

141: Diversity and I...

02 Nov 2020 | 09 mins 55 secs

140: Scary Support Storie...

30 Oct 2020 | 27 mins 10 secs

140: Scary Support S...

30 Oct 2020 | 27 mins 10 secs

139: Scary Support Storie...

29 Oct 2020 | 12 mins 33 secs

139: Scary Support S...

29 Oct 2020 | 12 mins 33 secs

138: Scary Support Storie...

28 Oct 2020 | 13 mins 21 secs

138: Scary Support S...

28 Oct 2020 | 13 mins 21 secs

137: Scary Support Storie...

27 Oct 2020 | 08 mins 28 secs

137: Scary Support S...

27 Oct 2020 | 08 mins 28 secs

136: Scary Support Storie...

26 Oct 2020 | 09 mins 15 secs

136: Scary Support S...

26 Oct 2020 | 09 mins 15 secs

135: Support’s Relationsh...

23 Oct 2020 | 10 mins

135: Support’s Relat...

23 Oct 2020 | 10 mins

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