Over the next several decades, the biggest and wealthiest generation in U.S. history will transfer $30 trillion in assets to their children. The problem is that 60% of American adults don’t have an estate plan, potentially hindering the smooth transfer of hard-earned assets from one generation to the next. Credit unions are in a unique position to help members protect against this risk. We recently brought together Rachelle Czaplinski, CTFA, senior trust officer of BECU Trust Services, and Andrea Brandon, JD, vice president of marketing for Members Trust Company, as they discussed the importance of a trust services program. A credit union’s goal is to be a member’s primary financial institution. Brandon and Czaplinski explain how a trust services program helps accomplish this goal and assists members with preparing for future critical moments. This is the second episode in Members Trust Company’s ongoing podcast series “Credit Union RX.” To learn more, hit play.

CUTimes Perspectives podcast

Preparing for the Big Wealth Transfer with a Trust Services Program

Credit unions are firmly invested in their employees’ health — not only their physical health but their emotional health as well. They want innovative solutions to help people stay healthy and feel supported in the workplace. Additionally, there is rising uncertainty about benefits. Health care costs are projected to rise 5.5% per year, growing from $3.5 trillion to $6 trillion by 2027. A special fund such as an EBFT provides credit unions with expanded investment powers so they can do more by making more--providing funding for critical employee benefits, such as health insurance, paid time off, 401(k) plans, executive benefits planning and more. We recently spoke with Jason Ritzenthaler, co-chief investment officer and director of investments and institutional business for Members Trust Company, to better understand how credit unions are leveraging this resource. Ritzenthaler explains how EBFTs help offset rising benefits costs and discusses the most important considerations for credit unions. To learn more, hit play.

How Credit Unions Are Using Employee Benefit Funding Trusts (EBFTs) to Offset Rising Costs

Highlights from the June 18 sponsored editorial webcast “Lending Trends and Challenges: Credit Union Economic Outlook.” This event featured Michael Ogden, Editor-in-Chief of Credit Union Times,  The full, on-demand presentation can be found at https://www.cutimes.com/2020/05/11/lending-trends-and-challenges-credit-union-economic-outlook/ About Michael Ogden | Editor-in-Chief | Credit Union Times Michael’s career stretches back 25 years from his time as a radio and TV journalist in Ohio and Wisconsin, to public and government relations work in the technology world, and finally stepped inside the credit union industry as a social media and digital media expert. Michael is the Editor-in-Chief for Credit Union Times, where he leads a team of financial journalists bringing the latest news and insights for credit union leaders and executives.

Lending Trends and Challenges: Credit Union Economic Outlook

Highlights from the April 15 webcast titled “The Rise of Mobile Banking and Digital Payments - Don’t Get Left Behind.” This editorial event featured Michael Ogden, Editor-in-Chief of Credit Union Times, and was sponsored by Melissa Corp.   The full on-demand presentation can be found at https://www.cutimes.com/2020/03/27/the-rise-of-mobile-banking-and-digital-payments-dont-get-left-behind/

The Rise of Mobile Banking and Digital Payments - Don’t Get Left Behind

Highlights from the April 14 webcast “Mergers, Acquisitions, Conversions… Oh, My! Ensure Your Next Change Event Has a Happy Ending for You and Your Members.” The event was sponsored by Harland Clarke and featured Terri Panhans, Vice President of Contact Center Solutions, and Ron Hasbrooke, Senior Sales Executive, both from the company.   For the full, on-demand presentation, you can find it at https://www.cutimes.com/2020/02/28/how-to-turn-high-pressure-change-events-into-high-reward-member-experiences/   About Terri Panhans Terri Panhans is the Vice President, Contact Center Solutions for Harland Clarke. She manages all aspects of the contact center solutions programs that are supported by Harland Clarke. In her role, Terri is continually focused on helping clients connect with their customers how, when, and where it matters throughout the entire relationship. She and her team achieve this by developing and deploying solutions that create meaningful engagements to assist clients in their acquisition, growth, and retention efforts.   Terri began her career at Harland Clarke in 1993 as a Regional Call Center Manager in Dallas, Texas. She has held the positions of Servicing Project Manager; Regional Call Center Manager in Charlotte, NC; Director of Servicing for National Accounts; Executive Director Contact Center Solutions; Assistant Vice President of Sales & Marketing; and Vice President of Channel Development. She was appointed to her current position in February 2012.   Terri earned her bachelor’s degree in Business Administration from Texas A&M University in 1982. She also attended the Darden Graduate School of Business Administration in 2002.   About Ron Hasbrooke   Over the last 20 years, Ron has gained extensive expertise and experience in contact centers and financial services. From this solid foundation, he built strategic contact center solutions for financial services companies needing customized inbound and outbound communication support for acquisition, growth and retention initiatives.   Ron’s knowledge of how contact centers and financial services companies operate enables meaningful discussions with senior executives, contact center and customer experience leaders and marketing teams. He understands operations, metrics and technology, and knows the role of culture in driving customer experience, employee engagement and financial results. Ron listens carefully to needs, challenges and opportunities to help strategize and propose consultative solutions that align with goals. Ron’s specialties include: strategic planning, consultative sales, contact centers, major account relationship management and executive level collaboration.

Mergers, Acquisitions, Conversions… Oh, My! Ensure Your Next Change Event Has a Happy Ending for You and Your Members

This episode features highlights from the recent webcast “3 Steps to People-Centricity: How Your CU Can Deeply Engage with Members, Potential Members, and Employees,” and featured Lauren Leland Brand from sponsor Medallia, and Rob Maretsky, from Partners Federal Credit Union, which services members of the Walt Disney Corporation.  To view the full presentation on demand, click here: https://www.cutimes.com/2019/06/24/3-steps-to-engage-credit-union-members-potential-members-and-employees/ 

Excerpts from webcast: 3 Steps to People-Centricity: How Your CU Can Deeply Engage with Members, Potential Members, and Employees

This episode of the Perspectives podcast, hosted on Credit Union Times, with highlights from the recent webcast “Mortgage Lending: 2019 Trends, Analysis, and How to Prepare.” Credit Union Times’s Jim Duplessis and Michael Ogden led this discussion, based on research published in the June 14, 2019 Credit Union Times Magazine.

Mortgage Lending: 2019 Trends, Analysis, and How to Prepare

Is Amazon coming for the banking sector, and if so, what can credit unions do?  In this episode of the Expert Perspectives podcast, we highlight the recent conversation between with Marc DeCastro, research director for consumer banking at IDC, and CUTimes’ executive editor Michael Ogden, that looked at this topic. DocuSign sponsored the original December 6 discussion: “Amazon Banking--Is Your CU Ready?,” and it can be found on-demand at https://www.cutimes.com/2018/11/12/amazon-banking-is-your-cu-ready/. Nisha Pattan, director of industry marketing for DocuSign, also joined in the webcast extended version. About Marc DeCastro: Mr. DeCastro’s core research coverage includes the complete omni-experience journey for the retail customer, including branch transformation, digital product strategies, and onboarding. Based on his background covering the consumer banking space, Mr. DeCastro’s research also includes a particular emphasis on how consumer trends and habits are forming the next generation products and services that utilize current and emerging technology.  

Amazon Banking – Is Your CU Ready?

Perspectives taps into CreditUnionTimes' partners to provide leading insights on pressing topics shaping the industry. This podcast will feature new analysis on the technology, regulations and best practices that are impacting today's credit union executives.

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CUTimes Perspectives podcast

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