It’s important to consistently do chart audits so that you can track your active patients, inactive patients and new patient data. Wherever your refer...

When an employee leaves, don’t panic and hire the first person that comes along. Many employees leave because they don’t feel they have a purpose. Sha...

Every time you lose a patient it costs you time and money to replace them, so build on your patient relationships. A smile received makes the receiver...

I don’t like to wait, and I don’t want my patients to have to wait for me. Your patients come to their appointment on time, so you should see them on ...

The hygienist is the influencer when it comes to patient care and patient retention in your practice. It’s important to not talk too clinically in fro...

Make sure your conversations are specific to the outcomes you want, such as the outcome of the patient’s dental treatment. The best time to get the me...

The next natural step after the case presentation is acceptance by the patient. It’s important that you don’t talk too much, once the patient agrees t...

It’s important to do a task analysis to see what tasks can be delegated to other team members so that you as a dentist have more time for your patient...

A dentist should only do what the dentist can do, other tasks should be handled by team members. As the dentist, you should reach out and call your pa...

Don’t set unrealistic expectations for others, that you wouldn’t set for yourself. Develop a feedback forum so that you have continuous communication,...