NWLFD Podcast Notes 1. The compound effect. Small Changes = big results. 2. "The lord helps them, who, helps themselves." Ben Franklin 3. Own one ...
003 Director of First Impressions
How to get referrals and recommendations. Songs to help you make cold calls. (humorous) Director of First Impressions (inbound phone calls) Prank cal...
002 Bad News isn't like wine, it doesn't get better with time
The secrets of thank you notes on the phone. "Volcano Theory" - Dealing with upset customers. Prank call of the week. Bad news isn't like wine. Deali...
001 How to Communicate with Influencer Personalities
How to get great testermonials. The secret of listening for noises on the phone. Matching tone and tempo of the Influence personality. Question of th...