Digital Conversations | Listen via Hubhopper

Digital Conversations

Listens: 19

About

Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.

Pharmaceutical Companies Can Lead the Healthcare Industry into the Age of Digital Consumer Engagement. Friction is the Enemy and the Opportunity.

October 19, 2021

Despite countless billions of dollars spent, and decades of effort, healthcare still lags behind other industries when it comes to successfully using ...

Show notes

Physician Perspectives: COVID-19 Has Pushed Clinical Teams to the Breaking Point, Can Innovation Help?

September 3, 2021

The healthcare system always operated in a way that depended on providers to do the right thing, to step up and make sure nobody gets left behind. Wit...

Show notes

The Digital Workforce: The Next Phase in the Virtual Healthcare Innovation Race

August 17, 2021

Healthcare has dealt with staffing shortages for years, and when COVID-19 arrived, the challenges became acute. Despite significant IT investments, pr...

Show notes

The Role of Integration and Logic in Scaling Delightful Digital Patient Experiences

July 26, 2021

Healthcare systems of record have matured and serve as the digital home for all patient data. As the strategic focus shifts beyond the four walls, suc...

Show notes

How Genentech is Innovating to Improve Diversity and Inclusion in Clinical Trials

June 14, 2021

The race to develop a COVID-19 vaccine shined a light on an issue that has challenged the pharmaceutical industry for years. Underrepresented minority...

Show notes

Robotic Process Automation: What Happens When Back Office Automation and Wide-Scale Patient Engagement Converge?

May 19, 2021

Robotic Process Automation (RPA) is a rapidly-maturing technology space that is focused on the high-volume, repetitive, low-end tasks that have tradit...

Show notes

80% of Patients Surveyed Like the Idea of Virtual Waiting Rooms. The Healthcare Consumer Experience Starts Here.

April 27, 2021

According to a recent survey of more than 2400 adults, 74% rated the doctor’s office waiting room experience as fair or poor, while 80% indicated they...

Show notes

A Conversation with Jeff Johnson, VP Innovation and Digital Business at Banner Health

March 13, 2021

COVID-19 is a once-in-a-generation career moment for healthcare professionals. Despite the incredible challenges that continue to reshape the industry...

Show notes

Best of Both Worlds: When Patients and Internal Teams Successfully Adopt New Technology and Why it Matters in Healthcare

March 3, 2021

There’s no shortage of great technology. For an industry as big as Healthcare, there are literally thousands of different, viable solutions on the ma...

Show notes

A Conversation with Andrew Freed, Master Inventor at IBM and Author of “Creating Virtual Assistants”

February 10, 2021

After spending the past several years designing and building conversational digital assistants at IBM, Andrew Freed decided to share his learnings and...

Show notes