Behind the Scenes of the Social and Behavioral Science Team
The Social and Behavioral Sciences Team (SBST) uses theories, research, and methods from the social and behavioral sciences to address and solve chall...
DigitalGov Podcast
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Podcast by DigitalGov University
Bridging Content and Discovery Through DigitalGov Search
For government agencies, connecting users to information is a critical part of meeting the public’s needs and delivering excellent customer service. D...
Inside Look At DAP (Digital Analytics Program)
You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information ...
How IVR Supports Contact Centers
DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov...
Leaders Come and Go, But Your Customers Will Remain
To provide great customer service, bring your agency’s customers to the table. This is one of many insights recently offered by Stephanie Thum, Vice P...
The Secrets Behind CIA Social Media
The Central Intelligence Agency launched their Twitter account with the second most retweeted inaugural post in the platform’s history: “We can neithe...