3 simple rules to beat the clock - Field Service Academy
The clock is ticking, the customer is waiting, the technician is rushing, the planner is stressing. Not an ideal situation. Still, it sounds familiar ...
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You cannot innovate your field service strategy without innovating the way you work. With the sharing of knowledge and experience through this website, Odyssee Field Service is committed to help service companies achieve field service excellence wherever in the world they operate. Build, tune and power your field service engine. We love to share all our service knowledge with you. Innovate and learn from the best experts in the field service industry by joining this platform, its tailored training sessions, workshops and online learning.
3 simple rules to beat the clock - Field Service Academy
The clock is ticking, the customer is waiting, the technician is rushing, the planner is stressing. Not an ideal situation. Still, it sounds familiar ...
How to increase your first-time fix ratio?
The first time fix ratio is really very important for your customer satisfaction. It's about my technician goes to the customer and he can repair the ...
How to increase your first-time fix ratio?
The first time fix ratio is really very important for your customer satisfaction. It's about my technician goes to the customer and he can repair the ...
Adapt to customers, don’t ask them to adapt to you ( Boost your Field Service Activity)
Very important nowadays. It's all about service and the customer is the reason of your service activity. We need to put the customer at the center of ...
Adapt to customers, don’t ask them to adapt to you ( Boost your Field Service Activity)
Very important nowadays. It's all about service and the customer is the reason of your service activity. We need to put the customer at the center of ...