Customer Service - The Magic Is In the Details
In this episode of the Spin Sucks Podcast, Gini Dietrich talks about how to provide consistently good customer service over the long haul. She covers...
FIR Interviews
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Interviews with business leaders and innovators of interest to communicators
Spin Sucks #56: 5 Tips to Stay Ahead of Industry News and Trends
Being in marketing and communications, you’re often considered to be “the expert” in your field. Whether it’s colleagues, clients, family, and friends...
#142: Montressa Washington, Natalie Forest & Mitchell Levy on Comfortability and Vulnerability
In this episode, Mitchell Levy (@HappyAbout), TEDx speaker and the AHA Guy at AHAthat (http://AHAthat.com), and co-host Natalie Forest(@NatalieForest)...
FIR Interview: Mayo Clinic's Dr. Sandhya Pruthi and Jay Maxwell on Creating a Smart Audio First Aid Skill
In this FIR Interview, Shel Holtz talks with Dr. Sandhya Pruthi, the Mayo Clinic's chief medical editor and associate medical director for Content Man...
FIR Interview: Nicole Scheffler, Host of the Diva Tech Talk Podcast
According to its website, Diva Tech Talk "is a specialized communication channel highlighting women doing wonderful things in the technology arena by ...
FIR Interview: Phil Gomes on Blockchain and the Marketing Value of Digital Permanence
In this FIR Interview, host Shel Holtz talks with Edelman's Phil Gomes, senior vice president of U.S. B2B Digital, about his new blockchain white pape...
FIR Interview: Jen McClure on the State of Employee Advocacy
In this FIR Interview, host Shel Holtz talks with Jen McClure about JEM Consulting's "State of Employee Advocacy" survey, including the connection bet...
FIR Interview: Judith Platz and John Ragsdale on TSIA's B2B Social Engagement Rating
In this FIR Interview, host Shel Holtz spoke with Judith Platz and John Ragsdale, research vice presidents at the Technology Services Industry Associa...
FIR Interviews: Jen McClure on Digital and Social Media Risk
The risks posed by the common use of digital and social media include several that social media and marketing teams typically don't consider. In early...
FIR Interviews: David Meerman Scott on Sonic Branding
What can be better than combining two of your passions to launch a new business? That's exactly what David Meerman Scott did when he opened the doors ...