#153: New Zealand Loyalty Expert Shares Exciting Airline & Grocery Loyalty Insights
As a leading loyalty expert in New Zealand Phil Devlin has a fascinating career spanning Air New Zealand, Qantas, Countdown Supermarkets and even some...
Let's Talk Loyalty
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“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join me every week to learn the latest ideas and marketing insights from loyalty specialists around the world.
#152: Expert Insights from a Loyalty Leader in India (Short Summary Show)
This episode features insights from a truly "global voice of loyalty". Based in India, Kunal Mohiuddin, joined me and shared lessons learned from over...
#151: Connecting with Customers through Compelling Content & Experiences
With consumer distrust at an all-time high, marketers are increasingly concerned about their ability to capture customer data at scale, and in ways th...
#150: Subscription Loyalty - Lessons and Insights (Short Summary Show)
The "subscription" business model promises predictable recurring revenue and increased customer lifetime value so it's no wonder that loyalty marketer...
#149: Creative Airline Loyalty Concepts from Comarch - Prepaid, Subscription or Unlimited Travel?
As the world emerges from the dramatic effects of the pandemic, the airline industry is entering a pivotal time, with opportunities to re-invent their...
#148: B2B Loyalty and Case Studies (Short Show Summary)
This episode is a short summary of my conversation with Dr David Cox, a loyalty practitioner who also boasts a PhD in loyalty marketing. Based on the ...
#147: Flying Blue from Air France KLM Group - Loyalty & Partnerships Insights
With over 18 million members around the world, Flying Blue is the frequent flyer programme for both Air France and KLM, and is positioned as a lifesty...
#146: Loyalty Leadership with Bain & Company's Rob Markey (Short Show Summary)
Rob Markey is the one of the world's leading authorities on customer loyalty. Together with Fred Reichheld, he co-created The Net Promoter System® - ...
#145: South African Consumer Loyalty Insights 2021
South African consumers who engage in loyalty programmes are fascinating to understand and this shows aims to help us do exactly that. Amanda Cromhout...
#144: Bryan Pearson of LoyaltyOne Former CEO - Short Summary Show
Today's show summarises my interview and insights with Bryan Pearson, former CEO of LoyaltyOne, who is known globally as a leader in loyalty, as well ...