Managing care - Audio
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About
In the arenas of health and social work, management is a crucial part of ensuring quality of service and care for users and staff, and the development of services and standards into the future. The discussions and interviews in this album focus on the importance of management strategies and techniques and garner the opinions and insights of staff at all levels, as well as those in care. These in-depth and frank audio tracks give a real-life sense of the managerial experience, including starting the job, day-to-day planning and the implementation of policy and good practice. This material forms part of The Open University course K303 Managing care.
Moving into management
Anita's frank and personal audio diary charts her progress in the world of management and highlights the challenges and decisions she now faces.
Caring for quality
How is the quality of service offered by providers maintained and assessed? Managers and staff analyse how services are continually maintained and imp...
Changes and transitions
Moving into residential care can often be a troubling experience. Managers and residents discuss how it can be made easier.
Organisational change
The Beeches is service for people with learning difficulties that has recently undergone radical change. How can a manager ease the transition and mai...
An integrated service
The Somerset Partnership is an NHS trust that integrates both health and social services. Management and staff discuss how services can be efficiently...
Managing to protect
This discussion looks at managing staff in the area of adult and child protection. It deals with the training needs of staff in a series of demanding ...
Learning from mistakes and challenges
How inquiries have shaped policy in children's residential care, and the systems in place to prevent managers from repeating their mistakes.