EP 88: The Cures Act, Chart Notes and Missing Patients
Another insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn’t know a...
Nobody Told Me That! with Teresa Duncan
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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!" Show notes over at http://nobodytoldmethat.libsyn.com/
EP 87: Why Do People Spend on Pets Rather Than Teeth?
This episode focuses on spending habits and lessons learned from past recessions. Sameer Bhasin is CareCredit’s VP of Alliances and has worked with d...
EP 86: A Gathering of Insurance Geeks is a Beautiful Thing
EP 86: A Gathering of Insurance Geeks is a Beautiful Thing The 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Tax...
EP 85: Judy Kay Mausolf Teaches Me About Team Culture
Popular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I’ve known her. I asked her a million questio...
EP 84: Patients, Employers and Membership Mojo
Brad James and I dished about the landscape of dentistry and then considered it from the patient and employer points of view. He’s the Director of Pa...
EP 83: Dilaine Gloege Teaches Me About Dental Medicare Advantage Plans
Where did all these Medicare Advantage plans come from? They’re great for seniors to be able to afford more dental care but they’re taking a lot of of...
EP 82: Financial Ledgers and You: Love Story or Work in Progress?
Returning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when i...
EP 81: Adapting To Your Team’s Communication Styles with Lisa Copeland, RDH, CSP
“Disruption offers opportunity” - wise words from my guest Lisa Copeland. We talk about being brave, encouraging and firm in our team interactions. Ea...
EP 80: Micromanagers and Dental Witches with Dr. Gina Dorfman
Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager...
Episode 79: Bursting Social Media Bubbles with Rita Zamora
Rita returns to the podcast with a bold question: are we letting our own preconceived notions of social media affect how we reach out to patients? I c...