What are we doing to ensure that we’re not presenting treatment in a skeptical environment and inadvertently generating negative marketing for ourselves and our businesses? The way your patients perceive your practice impacts every decision and action they take. This perception has a rippling effect on your confidence, staff, potential customers, and business security. You can find show notes and more information by clicking this link: https://bit.ly/high-trust-case-acceptance.

Relentless Dentist

High-Trust Case Acceptance

"Honour may not win power, but it wins respect. And respect earns power." — Ishida Mitsunari   Apparently, even though a large number of dental practice owners believe that team success is essential, they also admit that only 1 to 2 members of the team are effective -- a brutal truth that most practice owners have to face. Every business aims to foster an atmosphere that brings out the best in everyone because it will translate into a positive experience for both the team and the patients. The big question is, is your company built on honor, or is it built on hubris? You can find show notes and more information by clicking this link: https://bit.ly/business-built-on-hubris

Is Your Business Built On Hubris?

I can greatly identify with the Rocky series’ story of resilience and perseverance, both onscreen and the underlying story on how Sylvester Stallone fought all adversity to have the movie get its screen time. It’s been my go-to movie whenever I’m confronted with roadblocks. All of us went through one of the worst times last year, and it has tested our character and faith. But, it has also been a period of discovery that we’re far stronger than we thought we were. You can find show notes and more information by clicking this link: https://bit.ly/dealing-with-adversity

Three Secrets To Dealing With Adversity

5% of people are hard-wired for integrity, while 5% are hard-wired to lie, cheat, and steal even if it doesn’t benefit them. Interestingly, 90% of people will lie, cheat, and steal given three things. Listen in to find out. We always attribute “stealing” to something tangible, not realizing that there are some abstract constructs that directly affect the practice’s finances. You can find show notes and more information by clicking this link: https://bit.ly/thieves-like-us-podcast

Thieves Like Us

How's your relationship with yourself, your profession, and with people? Are they standing in the way of enjoying the abundance of the dental profession? Or is it your thinking that's killing the cash flow? Money is not meant to be chased; you need to attract them. And learning from experience, it's not all about skills and work ethics. Of course, it is essential, but what's blocking the flow lives within your psyche, and a little re-wiring will help attune your practice to the cash flow. You can find show notes and more information by clicking this link: https://bit.ly/killing-cashflow

The 3 Mental Monsters that Kill Cashflow

Yes, Disney’s taking our money — money that we gladly give. In fact, we work our fingers to the bone just for us, and our loved ones enjoy a moment of pleasure in the happiest place on earth. But what is so great about Disney that we’re willing to do prodigal spending to the extent of cutting costs on essential expenditures like dental care? Can we adapt and make the Disney magic work in our practice? You can find show notes and more information by clicking this link: https://bit.ly/disney-taking-money.

Disney’s Taking Your Money

Kid you not — firing someone is never easy. It’s not only the investment in training, tools, and all things to help them grow, but more importantly, the emotional investment not just by you but by the whole team. And if letting go of your people becomes frequent, it makes you question your hiring process, the work culture, and even yourself. There’s nothing worse than having to fire someone. It’s agonizing but necessary, especially if already ill-affecting the workplace. So the question is, what’s the nicest way to let go of an employee?   You can find show notes and more information by clicking this link: https://bit.ly/firing-with-kindness

Firing With Kindness

I’m not being political, religious, or whatnot, but Paul’s strong message in his 1965 broadcast has proven to be prophetic — how elements of good and evil are at play in constant dynamic throughout global history. You might think these are inevitable in the grand scheme of things, but these are more imminent in our practice. One thing is clear — an organization is created or destroyed from the inside out. Hence, the critical question right now is, “Where do we go from here?”.   You can find show notes and more information by clicking this link: https://bit.ly/if-i-were-devil

If I Were The Devil

Money is necessary to put up and run a practice — we can’t argue with that. But, it is not the be-all and end-all. The money supports our basic needs, goals, and security, but it cannot create a purpose in and of itself — and that’s what I want to talk about today.   You can find show notes and more information by clicking this link: https://bit.ly/more-than-the-money

Measure More Than The Money

Ok, sit down and hold your horses (or cup?); I'm not suggesting that you commit a crime (pretty far from that). But, while I had your attention, let's talk about Starbucks. Did you ever wonder how Starbucks redefined the coffee experience? Can you provide a similar experience in your dental practice? Starbucks has brought in disruptive innovation. It was so phenomenal that it created a niche market and cult following — and of course, competitors. Yet, despite the competition, it has remained steadfast and continues to expand immensely, offering the same consistent products and services wherever you are in the world. You can find show notes and more information by clicking this link: https://bit.ly/steal-from-starbucks.

Stealing From Starbucks

What does it mean to create a team of leaders? We all know that great leaders don’t create more followers but inspire followers to become leaders. As practice owners, we aspire to have a self-managing team to achieve this goal. Unfortunately, however, it is pretty standard in the dental practice that staff functions based solely on the dentist’s command. Therefore, it defaults to an extra layer of policy and bureaucracy, creating a toxic environment for the staff, the owner, and even the patients. You can find show notes and more information by clicking this link: https://bit.ly/create-leaders.

Creating A Team Of Leaders

A confident team is a by-product of a confident leader. Trust is one of the core values of a coherent team. A leader that exhibits confidence is easier to trust, and team members generally feel positive around leaders who exude confidence. I struggled with my confidence early in my practice, and it took a toll on me, my team, and my patients. You can find show notes and more information by clicking this link: https://bit.ly/confidence-killer

What’s Killing Our Confidence?

Transformational leadership is a process and a complex one at that. It involves not just you but is composed of interconnected cogs that dynamically work in synchrony and harmony. Your role, as the leader, is to keep it well oiled to run smoothly and accomplish its objectives.  

The 4 Keys to Transformation

Whether big or small, any organization has an established mission and vision to define its objectives and approach to reach its goal. However, the most crucial aspect of building an organization is the founding principles for which they stand. Core values are what bind the company, its employees, and the people they wish to serve. It may be uncommon in dental practice, but having a solid foundation of fundamental principles that integrates naturally with the personal values of everyone in the team is crucial to the practice’s growth and success. You can find show notes and more information by clicking this link: https://bit.ly/disney-or-enron

Are You Disney or Enron?

Can you pick out the dominant need in your team, patients, family, and friends? This exercise is very challenging, especially to dental practice owners wearing multiple hats -- juggling the demands of the business, the employees, and the clients.   You can find show notes and more information by clicking this link: https://bit.ly/needy-team

The Antidote For A Needy Team

Helping dentists create their best year . . . EVERY YEAR! Dr. Dave is a Certified High Performance and Leadership Coach. He is the co-author of Titans of Dentistry and co-founder of the Dental Success Network. He's passionate about using high level strategies to help dentists grow their practices while reducing stress and increasing fulfillment.