I read a good book over the holiday titled “Why Leaders Fail”. It was a short book, but covered the 7 primary reasons that most leaders fail. I thought I would focus on and share the #1 reason with you today. Here it is – pay close attention!

Rich Allen Speaks

Why Leaders Fail – Reason #1

As we start this new year, it is important to get off to a fast start and set the tone for our new year ahead. On this episode I want to inspire you with a powerful quote and ask you a very important and powerful centering question. Are you ready to ride hard? Let’s go!

Welcome to 2019!

It’s near the end of another year. While I know we want to “finish strong” we also want to finish on a “high note”! And no better way to do that than to take time to celebrate your wins this year with your team! Don’t overlook this important activity. It matters to those who have worked hard all year long to make you successful. Here are a few ideas.

How are you celebrating this year’s accomplishments with your team?

Far too many business owners NEVER get their plan out of their head and on to paper! But statistics show that 85% of the worlds wealth resides with those who have written plans. So let’s not try to beat the odds. Let’s get on the bandwagon and get our plan out of our head and on to paper! This week’s episode is designed to help you do just that!

What is your plan to make this next year SIGNIFICANTLY better than this past year?

The biggest and best breakthroughs in business come when you take time to get away from the day to day of your business to think deeply about new ideas and new strategies for improvement. That’s what this week’s episode is all about – thinking about what is possible if you thought differently about your customer experience. It’s time to transform how you think about your customers. Dive in – your business will never be the same!

What if you Focused your Attention on your Customer Experience and Transformed it into something that no one in your Industry is willing or able to do?

Far too many business owners burn too much time and too many calories talking about, worrying about and complaining about their poorest performing team members. But what if you used that time to focus on the big challenges you are facing in your business that could truly make your business significantly bigger, better and more profitable? This episode is designed to encourage you to do just that!

What if you spent more time thinking about your Upper Limit Challenges rather than focusing on the lowest performer on your team?

We’ve covered 40 weeks of specific topics to improve your business. We’ve address each component of your bike (of your business) over these past 40 weeks. So what have you done with this? Have you made any changes? What If you took this seriously and made the changes you KNOW you need to make in your business? This week, I am challenging you to do just that!

What If…You took Improving Your Business SERIOUSLY and went back to implement changes in your business where you know you need them most?

The icing on the cake in this section of Financials and Metrics is the creation of a Business Dashboard. Having a visible dashboard to display the trends in your financial metrics and your KPI’s is critical to growing fast in business today. Without ready access to the data, graphs and trends, it is difficult to make good decisions. This episode focuses on how to create a business dashboard that allows you to go FAST!

Have you Created a Business Dashboard to Post, Track and Communicate your Critical Financial Metrics and your KPI’s?

If you’re running a business, it’s important to know what measures will help you predict future success. Most financial metrics are like looking in the rear view mirror. They show you what has happened in the past. But you need to look FORWARD using Key Performance Indicators. This episode focuses on the 4 critical areas of your business that must have KPI’s.

What Metrics are you Measuring to help you Predict the Future Success of your Business?

The idea of measurement can be overwhelming. Unless you take time to FOCUS your measurements on the things that matter most! This week’s episode is all about determining the specific financial metrics that you should focus your measurement efforts on. Get these right, and your business will be financially successful.

What Financial Metrics are you Measuring to let you know that your business is Thriving and Above Average?

Far too often business owners are running their business without access to the brakes necessary to control the speed of the wheels. The brakes of a business are the financial controls. Without them, a business can roll out of control and may crash. We don’t want that to happen, so this week’s episode is all about helping you gain control by using your financial controls, your brakes.

Are you Truly Using your Financial Indicators and Controls to make Critical Decisions in your Business?

Keeping score in business is not only powerful, but they are essential if you want and expect to WIN! But many business owners seem to avoid using their business financials and business metrics to make critical decisions. This week, we are introducing this new topic for discussion and we will be diving in over the next few weeks. Here we go!

Are you Using your Financial Reports and your Business Metrics to Drive Decisions in your Business?

It is far easier to KEEP a customer than it is to FIND and new one! We need to remember that and make sure we are doing everything possible to show our current customers how much we appreciate them. This week’s episode will give you some ideas you can use to make sure they know you love them!

What Processes and Activities do you have in place to show how much you Appreciate your Customers?

Businesses that excel in the area of customer service and customer engagement have done it by setting clear and deliberate STANDARDS on how their team members will engage with their customers. That’s what we want to address today. This episode is focused on helping you think through the critical questions related to setting our Customer Relationship Standards.

What are the Standards you have Set for how your Team will Engage with Your Customers?

Customer feedback is critical for businesses today. Obviously, we all want glowing feedback from our customers, and we want to avoid negative feedback, but far too many times, there is NO feedback from customers – which makes your prospects wonder how good your products or services really are. In this episode we are going to discuss ways for you to engage and get solid, helpful feedback from your customers on a regular basis.

How do you Get, Capture and Track Feedback from your Customers?

Being a small business owner can be overwhelming. Sometimes you need the advice and counsel of fellow business owners who have experienced your pain and found their way to overcome challenges. This show allows you to listen in on the lessons learned by small business owners and hear from subject matter experts in areas that will help you build a better business.

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Rich Allen Speaks

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