Designing for impact
We're super excited to bring you two great talks for this episode about designing for impact. This episode explores measuring impact from the beginnin...
Service Lab
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About
Service Lab is a podcast featuring talks given by leading service designers on their work and experiences. Our speakers include people like the Head of Service Design at GDS or Head of Product at UsTwo. And our talks range from case studies on online services to masterclasses on ethnography.
Delivering Chaos: Service Design + Change
In this episode, Sean Tope discusses Delivering Chaos and how to make Change through service design. Have you ever wondered if a business really under...
How to Make Services that Feel Human
Ramzi Yakob, Digital Strategy Lead at Aviva, examines the flaws that make us human. We make mistakes, miss important information, get tired, have bias...
The New Frontier: AI + Service Design
Daryl Weir, Senior Data Strategist at Futurice, explains how AI and Machine Learning can be used in the creation of new services. His talk is a model ...
Designing for One
Ruby talks about her experience of designing a communication tool for one man, Graham. Graham suffered a severe stroke that left him paralysed. He now...
How to Design Services
UsTwo are modern titans of the design world with an amazing list of successes that stretch from client work to their own internal projects like the cl...
A Human Centred Approach to Policing
WAE/Globant talk about their 2 year project with the Metropolitan Police, the biggest police force in the UK, to craft a human centred approach to pol...