 In today's podcast The Two Reds interviewed Dr. Bill Schaeffer, owner of 'The Implant Centre in Hayward Heath and Hove.' Bill graduated in 1989 and opened a small squat and today his two practices are leaders in the UK implant world. Bill is a rare individual who always sees the positive side in any situation and there has been no exception with the Covid-19 lockdown. I can promise you will be inspired, motivated and ready to take on the world after listening to this podcast. It was so inspiring, it left the Two Reds speechless. In this episode you will discover;   What it takes to grow a Referral Practice from scratch and what it takes to maintain the numbers; What you need to do to maintain incredible relationships with your referring dentists; How to build a positive mind set and maintain it, even when things are going against you;  How to empower your team and help them to become World Class performers; How The Implant Centre were one of the first Practices in the UK to open their doors after Covid-19 and what hurdles they had to overcome to make it happen; The importance of knowing your numbers; AND MUCH MORE. 

Two Reds are Better than One

S4 E13: Suck it up and make the best of it

 Aged only 25 Gemma Cockburn purchased her first Dental Practice and 15 years later she still runs the same Practice. She has built up Chapel Street Dental through her tremendous work ethic and absolute dedication to her very loyal patient base. Gemma is now married and has two children and if you are looking at creating more balance in your life, then you will love this interview.    You are probably wondering what our podcast title is about? During lockdown Gemma wrote a book - The Covid Dentist Workbook - and she has another (free!) book out today - The Happy Dentist Workbook.   Gemma is a very unique individual and we loved this conversation.   Here is what you will discover in this podcast: The importance of valuing yourself and your self-worth  Out of every mistake there are only lessons and opportunities  How to cope with challenging days The importance of looking after yourself to maintain work/life balance  Coping strategies to avoid mental health issues How to say NO and feel okay with it    AND MUCH MORE. 

S4 E12: I don't watch box sets - I just want to write

If you want to become a successful dentist and at the same time achieve balance in your life, then you need to listen to this podcast. In this podcast, The Two Reds interviewed Stephen Jacobs the owner of Dental FX, a referral Practice in Glasgow.    Stephen was one of the pioneers in UK Dentistry for placing implants and this has been his passion for over 30 years. In this interview you will discover;   That to be truly successful you have to do the opposite of what everyone else is doing; How to become a true innovator, even when 99% of the world is telling you that you are wrong; How to build a successful team that sticks with you through thick and thin; The importance of ongoing development and training ; How to build and maintain a referral practice and have relationships that lasts over 25 years; How to achieve success, but at the same time live a fulfilling personal life.  AND MUCH MORE 

S4 E11: How to have it all - build a successful Dental Practice & live a fulfilling life at the same time

It’s amazing how sometimes a podcast guest comes along just when the interviewer(s) needs to hear their message.   Lee Evans had what he describes as a “crappy start” in life, tragically losing his mother when he was 15 years old and experiencing bullying at school.   After 25 years in The Army, what has emerged is one of the UK’s best performance coaches, still using his skill in the military but also with high-performing clients in sport and business.   In fact, it was one of Chris’s clients who recommended him as a guest for our show.   Lee shares his fascinating life story but also many of the techniques he has learned along the way, including a skill in hypnotherapy that allowed him to undergo dental treatment without anaesthetic.   Lee understands how the mind protects us from the effect of major trauma, whether soldiers serving in Afghanistan or business-owning dentists, suffering in lockdown.   He asks us to live our lives in the NOW, to deal with uncertainty every day and to make peace with our own vulnerability.   Perhaps the most important message in this podcast is contained in its title and why high achievement can break us if we don’t exercise the balance of high performers - that advice is golden.   Lee reminds us that emotion is contagious and that the way we show up as leaders every day will infect those around us with the same attitude, good or bad.   He shares his “Four Pillar Plan” to optimise your health and some excellent advice on snapping out of the doldrums and dealing with “The Funk”.   One of our favourite conversations so far this year and full of good ideas that are bang up to date for the uncertainties we are all facing.

S4 E10: Are you a high achiever or a high performer? Knowing the difference can save your life as well as your business

This week we keep the interviews going North of the Border in Scotland with not one, but two, dentists as The Two Reds interview Dr Michael Tang and Dr Stuart Campbell.   Stuart and Michael started their own podcast at the start of 2020 - One in the Chair and Two Waiting - and although it's new, the podcast has already built up an excellent following and reputation.   Both Stuart and Michael share how they are getting through Covid-19. We discuss the steps they are taking to maintain their relationships with their patients, the things they are doing to stay positive and keep their teams positive, and how they are both marketing for new patients.    They also both give a very positive spin on what life will be like after Covid-19 and the opportunities that are out there for forward thinking Dentists and Practices. They share the importance of expanding your comfort zones and the opportunities which arise when you do.    Quite simply this is a brilliant interview with two great characters, with so many gems to take away.

S4 E09: The Two Reds meet the the Two Scots who are making a difference in dentistry

We are keeping up the pace with the Two Reds podcast, in an endeavour to keep you positive and focused during lockdown.   Which is why this weeks’ guest was an obvious choice.   Chris Barrowman is a young Scottish dentist who chose to open a private squat in the quiet Perthshire town of Pitlochry and has grown that into a micro-corporate that not only had 4 locations before Covid-19 - but he also completed on his 5th practice acqusition during lockdown!   The InfinityBlu Group is well positioned and ready to take advantage of the return to work.   We talk to Chris about his history, about how he got his first practice off the ground with limited resources and about the success he has enjoyed in further squats and acquisitions, all associate driven.   Along the way we will talk about managing a growing team, about leadership, systems and marketing.   Here’s a man who sees the bottle as always half-full - and he shares how he coped with the first few scary days of lockdown and is now planning a successful return.

S04 E08: How to build a micro-corporate in a beautiful area of Scotland (and carry on growing during lockdown and beyond)

 Guy Deeming is the senior partner in Queensway Orthodontics and a partner in the Queensway Group, which provides both general and orthodontic dentistry to the population of Teesside in the North East of England.   If you think YOUR lockdown experience was stressful, try closing the business mid-way through the opening of three new practices as a result of an earlier successful NHS ortho contract tender.   Guy describes in detail how he and his team have dealt with lockdown and, at the same time, used video consultations and Dental Monitoring to build a reservoir of new patient enquiries and continue to advise some patients in treatment.   We discuss: Why it’s important to be bold in your moves; Dealing with the shock and tears of lockdown; The shift from worrying about revenue to keeping people safe; Sending a loud message to your team and your patients that “we’ve got your back” The guilt of enjoying lockdown The 08:45 Virtual Morning Huddle The definition of marketing during the Covid-19 crisis How he has delivered over 600 lockdown video consults so far Accidental brainwaves The humanity of performance management How to run an effective call-centre without isolating teams The winners in return to work ortho The increasing role of Artificial Intelligence in the new patient experience Trust us dear listeners - this is a masterclass in how to respond to our current circumstances. 

S04 E07: The Cadence of Accountability - how to care for a growing team

Well if you are wondering about the name of this week's podcast, then you are going to have to listen to the whole thing.   Our interview this week was with Mike Robinson, a Personal Trainer from Salford, North Manchester.   Mike is not only a brilliant personal trainer, but a friend. Because of the lockdown situation we are all in it has never been more important to fulfil your daily activity and maintain a healthy diet; hence why we interviewed Mike. In this interview, he shares everything we can do to stay fit, healthy and positive during lock down.   In the interview, you will discover: The benefits of daily activity and having a planned fitness regime  What needs to be in your daily regime for it to work  How to stay motivated to reach your goals and how to stay on track What you need to do to keep away from the biscuit tin and the importance of maintaining a healthy diet. Although you are entitled to the occasional treat  How to remain positive and the importance of adapting to the new situation we are all in  AND MUCH MORE 

S4E06: 'Farting into a Hurricane'

 It's going to take a different set of leadership skills and a new way of thinking to get through these times.   In this podcast Nigel Risner shares what he feels are going to be the essential skills necessary and how to adapt to a new reality.    You will discover; How to deal with uncertainty The importance of taking care of yourself  What you can do now in your community to develop patients for life  How to coach your team during this period, individually and together The four personality styles of the people that work for you and how you need to adapt to each style How when you give, you always gain  How we will never get this time again and how to use it effectively  

S04 E05: The leadership required to get through tough times

We were delighted to have Chris Brindley back on this podcast again, as he shares his inspiration and strategies so that you use this down-time effectively and create a winning attitude of success.   On this podcast you will learn: How to change your mind-set and develop a more positive attitude  How successful people think and behave during a crisis How you cannot control the uncontrollable, but focus on what you can change What are the important lessons you can learn about this downtime and what to change for the future  The important lesson of having reserves in your business How to communicate with your clients and ensure that you ring fence them  AND MUCH MORE    If that isn't enough you will also discover the two biggest mistakes Ashley, and the two Chris's have made at home to get the biggest telling off from their wives. 

S04 E05: How successful people think and behave during a crisis

 James Goolnik opened Bow Lane Dental in 2001 in the centre of London. Today it is a multi specialist practice providing all treatments in-house.   James qualified from Kings College in 1992. His bio includes past president of the prestigious BACD, and he was also voted twice by the Dental Trade as the most influential dentist in the UK. He has lectured all over the world and is the author of two books 'Brush' and 'Kick Sugar'.   James is a client and a good friend to both Chris and Ashley and there are so many nuggets and take-aways in this podcast including:   How to stay positive in turbulent times and what James' daily routine will be during the Covid-19 period The importance of meditating and the value it can have on reducing stress and worry The value of having a morning routine and the positive impact it can have on your day How James is dealing with the crisis with his team, and the strategies they are implementing to stay positive during the next few months James talks a lot in the podcast about the value of nutrition, especially to your health and wellbeing, and he talks passionately about his new book 'Kick Sugar'. James will also share his beliefs on what will happen when Covid-19 is over and the positive, up-beat forecasts he gives for all dental practices. Listen with a pen and paper. 

S04 E03: How to survive and thrive in turbulent times

Against the advice of his peers and associates, Mohsin Patel purchased a typical NHS Practice in a working class area of Leeds in 2016, aged 28 years of age. However, Mohsin didn't listen to their advice and during the last four years has quadrupled turnover, grown his staff numbers by 300% and is now placing implants and cosmetic treatments on previously NHS patients.   40% of his new clients are referrals from existing patients and he has patients travelling from all over the North of England to visit him for treatment.   Wherever you are in your career, you will be left inspired and motivated by this brilliant interview. Mohsin is very quietly spoken - probably the calmest person we have had on this podcast - however what he shares is pure gold. Please make sure you have a pen and a pad to take lots of notes, as you will learn;   The importance of getting the team on board with your vision How Mohsin spent a full day sharing his vision with the team and the impact that one day has had on staff morale and team-work The importance of on-going team meetings, and training  How he grew his Practice into a Referral Practice and the one big secret that is essential to grow a referral base and to provide world class customer service What Mohsin does on a Sunday to help achieve his goals How to never take anything for granted. AND MUCH MORE 

S04 E02: How to buy an NHS practice at age 28 and (by creating a world class team) grow it 400% by age 31

 Grant McAree is owner of the Whyte House Dental Group - a group of dental practices in Devon which be began opening in 2001.   He has a passion for providing a range of treatment options to his patients and providing a World Class Service.  He is an outstanding Marketeer and over 100 patients a month register to become new patients at his Practice. Today he spends most of his time treating Orthodontic Cases and he is a Platinum Invisalign Provider.   12 months ago he started a Facebook Group called Advertising and Marketing Tips for Dentists by Dentists and from a standing start has grown to over 4,000 members.   In this podcast, you will learn; The importance of having different methods of marketing in your Practice How to develop your unique selling points and why it is so important How to work out your marketing budgets and how to measure what you do to get a return back on your investment What questions his Reception ask when they receive a new enquiry and how to stand out against the competition. How to train the staff and get their buy in to being the best The importance of obtaining deposits when new patients enquire and how to get them How never to play the race to the bottom AND MORE 

S04 E01: How to generate 130 new patient enquiries per month without hiring external agencies

For our December podcast we were looking forward to interviewing Dr. Hap Gill but, due to illness, he had to withdraw at the last minute (and we send him our best wished for a speedy recovery).   Undeterred, Ash called me and suggested we “go solo” with a review of our favourite business tips for the year.   So in this final episode of the year we take a look at what is working best “out there” for our clients and also reminisce on some of the outstanding guests we have welcomed to the show.   You will learn what the Champions League practice owners are doing to stay ahead of the game.

S03 E13: The Year in Focus - a review of the best bits of 2019 in the business of dentistry (and some podcasting highlights)

 This month’s podcast guest might be described as our most unusual of the year (for reasons that will become obvious - read on).   Steve Hudson grew up in a suburb of South Manchester and decided at the age of 13 that dentistry was for him.   After qualifying as a dentist in Sheffield he worked his way up through the NHS delivery system, learning his clinical and communication skills along the way.   In the late 90’s, his skills were enhanced by attending courses with Prof. Paul Tipton and, through that, meeting both myself and Ashley.   In 2000 he had the opportunity to buy a 2-chair practice in Chesterfield, Derbyshire and, subsequently, became a PDS practice in the early days of the UDA system (days which he looks back on fondly as a much easier business to run than his present-day contemporaries).   Evolving then to embrace the revised UDA system of the early 2000’s, at age 46 he sold his practice (for health reasons) and has now retired from active clinical life, although he still regularly acts an expert witness, sometimes for defence unions.   A short career, so why did Ashley and I invite him to the podcast?   To ask him about the dental business systems he wrote in the late 90’s “to avoid being interrupted by his team” and which subsequently became one of the very first systems manuals for UK NHS dental practices To ask about the evolution of his web site www.dentallawandethics.co.uk  and the books and other resources you can access there To share some of his 27 rules to avoid getting sued by your patients To explain The Possible Challenge of the Instagram Dentist and The Threat of the Whistle-Blower To demonstrate how he used just 9 words with every patient to reduce his marketing budget to ZERO   Oh - and by the way (here comes the unusual).   To share with us his development as a best-selling Amazon-listed author of 8 novels under the name Sean Deville - all of which are in the genre or zombie/apocalypse horror fiction. He has also published 5 non fiction books for dentists.   Steve has a very calm approach to life, whether he is building a dental business or describing the end of the world as we know it - calm and methodical - and he shares with us here how that approach has provided him with a rewarding career and peace of mind. 

S03 E12: 27 ways to avoid being sued by your patient and 8 ways to survive a zombie apocalypse (whichever worries you the most)

Two of the dental industry's top leading coaches, speakers, trainers and consultants talking about business and life with Chris Barrow and Ashley Latter.

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Two Reds are Better than One

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