Technology
On this episode of ‘Communications. Transformed.’, host Randy Ksar chats with Vijai Gandikota and Ryan Morrissey from 8x8. Vijai and Ryan take a deep dive into analytics and AI for the contact center. They explain not only the obvious importance and benefits these features bring to a company, but how the 8x8 Contact Center solution can provide workflows and reporting to enable the best use of the data.