Technology
Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise.We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers. Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack.Sponsor LinksManning books << 40% off all books code: PODVOICETECH19Conversation Design Institute << 25% off courses: VOICETECH25Voice Tech Pro listener upgrade << no adsRumble Studio << create your free accountLinks from the showAiseraAisera Press ReleasesAisera Case StudiesSubscribe for more episodesApple iTunesGoogle PodcastsSpotifyRead all about itNewsletterMedium BlogWrite for usMake your voice heardTwitterReddit Facebook Email: carl@voicetechpodcast.comShow your supportGo Pro Advertise Leave a reviewSupport the show (https://patreon.com/voicetechpodcast)