Business
You can't be customer centric unless you're employee centric. And being employee centric means that you're focusing on connecting at a deeper level with what they personally care and value. This is what creates an organization of people who are inherintly focused on delivering exceptional customer experiences. There is a direct cause and effect between how your employees are treating your customers and how business owners and managers treat the employees. It's a straight line. Today's guest is Marty Lassen is an expert at emotional intelligence and critical thinking. She is an owner at Complete Intelligence. Marty has coached hundreds of executives, and is founder of the nationally acclaimed Women's Business Forum. Connect with Marty in Linkedin