Business
As a business owner, don't you often wonder how your customer is feeling at every step of their journey with your organization, across all touch points? Today's guest explains the big dividends of getting immediate feedback in the transaction regardless of whether they purchased or not. This is gold in a time when most customers are indifferent to your offer and will easily go to your competitor. Todd Theisen is the Executive Vice President for Happy Or Not, a simple and intuitive display for your business to measure employee and/or customer satisfaction, monitor the results and engage with your people to improve satisfaction. They are the key to getting your customers and employees to give you the feedback you need to continuously improve, Listen in as he explains the value of capturing real-time insights. http://www.happy-or-not.com Connect with Todd in Linkedin: https://www.linkedin.com/in/todd-theisen-40429a2