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Your customers are not just in the shop. They are not even just in your city. They are anywhere your digital footprint treads and how you manage that experience will determine the quality of the experience people have with your brand. Today we are going to be chatting about the importance of digital hospitality and why it needs to of equal importance to in person service. Related Episodes: 120 : Social Media 101 w/ Jenn Chen 227 : Connecting with Hearts and Minds 234 : Actions and Strategies to Improve your Messaging w/ Garrett Oden 215 : Communication and Marketing Master Class w/ Spencer M. Ross, PH.D. Need consulting or coaching? Reach out to KTTS Consulting! Chris@keystotheshop.com Elevated batch brew and so much more! Ground Control Cyclops Brewer Your Own Branded App! www.espressly.co