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Popular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I’ve known her. I asked her a million questions about practice culture and how to not only change it but to protect it as well. We went through quite a few scenarios and then topped it off by reminiscing about our own times as manager and Chief Everything Operator many many years ago. I always enjoy my time with her and I hope you do as well! Quotes: “Culture camps are to help a team launch a happier and healthier culture in the practice.” “People want to show up and have a good day.” “Treat each other as well or better than you treat your patients.” “If I could wave a magic wand and make things better, what would that look like for you?” “Loyalty is not loyalty if you are not present and engaged.” “You need to sit back for the first 90 days and observe what is going on.” “If you create a culture where people are excited to work, you will find people.” “Let your bad employee go because if you don’t you will lose your good ones.” Don’t forget to check out my other podcast Chew on This - A Dental Podcast! Resources: Judy Kay's Website for Culture Camps, Gift Seminars and her three books! Find Judy: Facebook: Practice Solutions / Judy Kay Mausolf - Home Twitter: Judy Kay Mausolf (@JudyKayMausolf) Linked In: https://www.linkedin.com/in/judy-kay-mausolf Youtube: Learning Lab with Judy Kay Mausolf! Instagram: https://www.instagram.com/practicesolutionsinc/ Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)