Business
Today’s interview is with Jo Causon, Chief Executive of The Institute of Customer Service. Jo joins me today to talk about the July 2020 update of the UK Customer Satisfaction Index (The state of customer satisfaction in the UK), what we can learn from it and what companies should be focusing on. This interview follows on from my recent interview – A quest to make technology emotionally intelligent – Interview with Rana el Kaliouby of Affectiva – and is number 352 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at Amplexor for sponsoring my podcast for the coming month. Amplexor is preparing to launch a really exciting virtual series called: Ignite Revenue Through Content which will feature leading speakers and thinkers in short, punchy and thought-provoking bi-monthly episodes exploring and highlighting insights and best practices of how to leverage Content as a strategic differentiator. It’ll run from August through mid-December and kicking it off on August 20th will be yours truly talking about “Unleash(ing) your Inner Punk: a Rebellious Take on Customer Engagement”. I think the session that we have organised will be awesome, it’s a real honour and I’m really looking forward to it. So, go to Amplexor.com to find out more and register.