Business
‘Dealing with setbacks is a part of business’ As John Paul works towards his new Agency Roadmap membership site, for letting agents and estate agents going live he reflects on the reality of setbacks in different forms being part of business, whatever your industry. The bigger you become the more you are going to mess up but the real key to any situation or set back is having a plan about what you do and how you respond. John shares in detail the effective and productive steps you can take in response to any situation that will consolidate your role as a leader and ensure you achieve the greatest long-term benefit, listen in and find out more. KEY TAKEAWAYS In business life, there are always setbacks. The vital part of any setback is what we do and how we put it right when a setback happens. Stay calm, thinking emotionally will mean you will make an emotional response and decision. It’s vital to think through the problem calmly and logically. Deal with the immediate aftermath, as a leader you need to be seen as dealing with things. Not doing anything or stepping back will de-position you as the leader. Formulate an ABC plan and have a short term, midterm and ultimately long-term solution in place in response to the situation. Having more than one possible plan will give you an advantage and mean you are well prepared when dealing with the situation. Think of the worst possible scenario for that situation and plan for it. PSB – Problem, Solution, Benefit, Whenever there is a situation or problem there will be multiple ways it can be solved The first solution you come up with may not result in the best long-term benefit Always have a solution but always understand what the benefit is. BEST MOMENTS ‘Clear your head – be logical don’t think with emotion’ ‘In business, cool heads will always prevail’ ‘Having systems and processes are great but everyone will still mess up on a regular basis’ VALUABLE RESOURCES Leadership Revealed Podcast ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business. John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching. CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk