Miscellaneous
Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers. The contact center was once a company’s backdoor entrance. Today it’s the front door. It’s the main way many people will have human contact with a firm or organization. And whether clearing up a shopping order or straightening out a government income security claim, the customer will rate a company or an organization by how the contact center preforms. In this podcast we learn how Zappix and Fonative have partnered to deliver better customer experiences and outcomes. Zappix is a leading Visual IVR and self-service customer service provider. Fonative, is a compliant communications company. As contact centers face the challenges of COVID-19, as well as increasing security requirements from legislation and regulations, Zappix and Fonative capabilities have quickly become a top priority for modern businesses. Steve Smith Yossi Abraham Yossi Abraham, President of Zappix and Steve Smith, CEO of Fonative, discuss how they are putting speed, mobility, automation, simplicity and motivation together so that agents are more enabled and customers are better served. Visit www.zappix.com for a demo and visit www.fonative.com about channel opportunities