How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
There is no consistent quantifiable definition of engagement across different products, but if you make user engagement a priority there are loads of ...
New features are just code that’s gathering virtual dust, unless they're being used by your customers. To keep your next launch from flopping, ask you...
We’d all love it if the ROI for a feature was always perfectly proportional to the time we spent on it. That's not the case – but in software it can b...
What things should you actually add to your product roadmap? We've got an acid test of 10 'Yes or No' questions, and any feature must score straight y...
The problems people encounter in their lives rarely change from generation to generation, but the products they hire to solve these problems change al...
Product managers have to be great at saying "no" to new feature requests. It's the most important word in their vocabulary, and in this episode we wal...
A good product manager makes improvements that will benefit the business and its customers, but that doesn't have to mean shipping new features. In th...
Before you start creating a product roadmap that will lead to greatness, it’s time to take stock and see what’s currently going on in your product. Ho...